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Privacy Policy

Privacy Policy:

All Bespoke Carpentry
0421311386  

info@abcarpentry.com.au

www.abcarpentry.com.au

Last updated: 06/10/2026

Business: All Bespoke Carpentry
ABN: 24455603592
Location: Adelaide, South Australia


1. About this Privacy Policy

All Bespoke Carpentry respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights regarding that information.

We operate a small carpentry and woodworking business providing services including custom joinery, framing, decking and general carpentry for residential and commercial clients.

Our privacy practices are intended to comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our business.


2. Information We Collect

Depending on how you engage with us, we may collect:

  • your name;

  • telephone number;

  • email address;

  • residential, site or billing address;

  • details about your project or requested services;

  • information provided during site visits, consultations and quoting;

  • photographs or measurements of a worksite where reasonably necessary for quoting or completing work;

  • information about materials you supply or ask us to source;

  • payment and transaction information;

  • correspondence between you and us; and

  • other information reasonably necessary to provide our services.

We generally collect information directly from you, for example when you contact us, request a quote, engage us for work, provide information during a site visit, or communicate with us by phone, email or through our website.

If you make a payment through a third-party payment provider, that provider may collect and process your payment information under its own privacy policy. We do not generally need to retain your full credit or debit card details.


3. How We Use Your Information

We may use your personal information to:

  • respond to enquiries;

  • prepare quotes and estimates;

  • assess and plan proposed work;

  • arrange and carry out site visits;

  • communicate with you about your project;

  • provide carpentry, joinery and woodworking services;

  • purchase or arrange materials;

  • coordinate subcontractors or trades;

  • issue invoices and process payments;

  • maintain business and financial records;

  • manage warranties, defects or complaints;

  • comply with legal, tax, insurance and accounting requirements;

  • protect our business, property and personnel; and

  • otherwise manage and administer our business.

We will generally only use your information for purposes reasonably connected with our business and your dealings with us.


4. Disclosure to Other Parties

We may disclose relevant personal information where reasonably necessary to provide our services or operate our business.

This may include disclosure to:

  • accountants, bookkeepers and financial advisers;

  • payment processors and financial institutions;

  • insurers, brokers and professional advisers;

  • subcontractors and other trades engaged in connection with your project;

  • suppliers and businesses providing materials or services for your project;

  • software, website, email, cloud storage and IT service providers;

  • government authorities or regulators where required by law; and

  • legal advisers where reasonably necessary.

We will not sell your personal information to third parties.

Where we engage subcontractors or service providers, we will generally only provide information reasonably necessary for them to perform their role.


5. Overseas Disclosure

Some software, cloud-storage, payment, website or other service providers we use may store or process information outside Australia.

Where applicable privacy laws require us to take reasonable steps regarding overseas disclosures, we will take those steps.


6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the information and how it is collected, we may store information in:

  • email accounts;

  • accounting or invoicing systems;

  • cloud storage;

  • business computers or mobile devices;

  • paper records; and

  • third-party software or payment systems.

No method of electronic storage or transmission is completely secure. We cannot guarantee that information transmitted over the internet will always be completely secure.

When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.


7. Website and Online Enquiries

If our website allows you to submit an enquiry or request a quote, we may collect the information you provide through that form.

Our website may also use basic technical information, cookies or analytics tools to understand website usage and improve our website. Any third-party services used for this purpose may have their own privacy policies.


8. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete, out of date or misleading.

We will generally respond to reasonable requests within a reasonable period. We may need to verify your identity before providing access to or changing personal information.

In some circumstances, applicable privacy laws may allow or require us to refuse access or correction. If this occurs, we will explain the reason where we are permitted to do so.


9. Privacy Questions and Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact:

All Bespoke Carpentry
0421311386  

info@abcarpentry.com.au

www.abcarpentry.com.au

We will consider your complaint and aim to resolve it fairly and promptly.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

The latest version will be made available on our website or provided on request.


11. Contact

For questions about this Privacy Policy or our handling of personal information, please contact us using the details above.

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